FAQ

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, we'll determine if this is an appropriate fit.

You'll see what the coaching experience is like. Click on my BIO page to learn more about me and my approach to coaching.

How do I get started in the coaching process?

If you're interested in beginning the coaching process, please contact me by email so we can schedule our initial discovery session to explore the details of a coaching relationship.

What can I expect from you as my coach?

  1. Be a partner in bringing out the best, deepest, most authentic you.
  2. Provide safety, encouragement, and support...a place where you can relax and explore.
  3. Respect the confidentiality of the agreements we make.
  4. Expand your view of what's possible and promote the discovery of new insights.
  5. Give you honest feedback and become a trusted associate.
  6. Listen carefully to what you say and ask questions that increase your awareness.
  7. Be a consistent, reliable resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me?

Do you have a money-back guarantee?

Yes, I call it my "participate and get your money back" guarantee. If, within the first month, you show up to the calls and commit fully to the coaching process, you can simply let me know this is not working for you. I will refund your money. If you sign up and do not show up for your coaching sessions, or don't do the follow-up work, etc, then I will not offer a refund.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

There are 3 levels of security: provided to keep your data safe and confidential. 

  1. Username and password protected.
  2. Verisign Security Certificate protects your data on this site.
  3. Secured pages (https://).

 Is my information confidential?

A username/password system protects your information. You're the only one that has access to your data.

ADDITIONAL SUPPORT

May I contact you in between our scheduled coaching sessions?

If you would like support on something that comes up in between our meetings, post an inquiry to the Client Log and we can have "just in time" coaching through your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client, you can create an account to access the private client area. 

When you register, I'll activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that's assigned to you.

Don't have login information yet? Contact me so we can get an account created for you.

I have a password that I use for most of my online accounts...Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you.

Once you log in, you can change your password on your Client Profile page, which you find under the FORMS tab.

What if I forget or lose my password and login information?

If you forget your password, you can go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password. What do I do?

Remember that the login information is case-sensitive. Also, type in your login credentials and DO NOT copy/paste them, as this procedure can include empty spaces, which count in a password, thus rendering it incorrect.

Again, if you do not remember your login credentials, you can contact me by email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet has some basic forms, documents, and resources that begin the coaching process.

By completing the information in the welcome packet, you're providing me with useful information to support, guide, and empower you.

It includes a "Client Profile" form, a "Goals" form, and also a "Discovery" form. 

You will also find our coaching agreement located in this packet. It is customary for you to complete these items before our first session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

With a minimum 24-hour notice, you can reschedule any appointment by using the online calendar system.

Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
  5. The calendar will update itself. You'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

Each month, you'll receive an invoice from my practice for the amount committed to that month. You can mail a check to the address on the invoice or log in to the private client area, click on the Payments Menu and you will see any outstanding balances due.

What are the various methods of payment I can use to pay for my coaching services?

Check, Credit Card, or PayPal. You can also arrange your payments for each month on a credit/debit card.

  • To pay by Check: Mail it to the address listed in the invoice.
  • To pay by Credit Card or Pay Pal: click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu.
  • You may enter your credit card number or PayPal information, and my system will automatically (and securely) process your payment.
  • To have your coach process your payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.